Privacy Policy

Safe Haven Equity is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information when you use our website at www.safehavenequity.co.uk.

Who We Are

Safe Haven Equity is a lead generation and introducer service. We are not a regulated financial adviser. We collect enquiry details from individuals interested in equity release and pass those details to qualified, regulated equity release advisers.

For any data-related enquiries, you can contact us at: hello@safehavenequity.co.uk or by calling 020 8087 4645.

What Data We Collect

When you submit an enquiry through our website, we may collect the following information:

• First name and last name
• Email address
• Phone number
• Age
• Estimated property value
• Preferred call-back time

We may also collect anonymised website usage data (such as pages visited and time on site) through analytics tools.

How We Use Your Data

We use your personal data to:

• Review your enquiry and assess whether equity release may be relevant to your circumstances
• Pass your details to a qualified, regulated equity release adviser who can contact you to discuss your options
• Respond to any questions or communications you send us
• Improve our website and services

Legal Basis for Processing

We process your personal data on the basis of your consent, which you provide when submitting the enquiry form on our website. You may withdraw your consent at any time by contacting us at hello@safehavenequity.co.uk.

Who We Share Your Data With

We share your enquiry details with qualified equity release advisers who can provide regulated financial advice. These advisers are authorised and regulated by the Financial Conduct Authority (FCA).

We do not sell your data to third parties for marketing purposes. We may use trusted service providers (such as form handling and email delivery services) to process your data on our behalf, and all such providers are required to handle your data securely and in accordance with applicable law.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Once your enquiry has been processed and is no longer needed, your data will be securely deleted.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate data
• Request deletion of your data (the "right to be forgotten")
• Withdraw your consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at hello@safehavenequity.co.uk.

Cookies

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device. We only use essential cookies necessary for the website to function. We do not use advertising or tracking cookies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: hello@safehavenequity.co.uk
• Phone: 020 8087 4645
• Website: www.safehavenequity.co.uk